OUR ADVANTAGE

Valence Mission Critical Technologies is your full-service communications equipment provider.

VALENCE MISSION CRITICAL TECHNOLOGIES

OUR ADVANTAGE IS OUR EXPERIENCE

Valence has years of experience selling, installing and servicing various types of wireless and communication technologies; from digital and analog radios to E9-1-1 telephone systems, and everything in between. Our team of highly-trained and knowledgeable staff is here to answer your questions regarding any one of our services or product offerings.

TECHNOLOGY

 

 

 

 

 

> EXPLORE OUR TECHNOLOGY

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24HR EMERGENCY SUPPORT

Valence offers emergency support to its customers, 24 hours a day, 7 days a week, 365 days per year. If support is needed outside of normal business hours, please use the following procedure below to reach one of our “on-call”service personnel:

  • Call our toll-free phone number at (866) 927-4777, or if local please call (509) 927-4777.
  • Once you hear our auto-attendant, select option 1 to reach one of our on-call technicians.
  • After the greeting, please leave a voice message with your name, the name of your agency or company, your contact number, and a brief description of the issue.
  • One of our technicians will return your call within 30 minutes or less in most cases.
  • We will discuss your technical issues over the phone to determine if a response is needed.
  • If a response is needed, our technician will make every effort to be onsite within the next 4 hours or less.
Police Vehicle 2

24HR EMERGENCY SUPPORT

Valence offers emergency support to its customers, 24 hours a day, 7 days a week, 365 days per year. If support is needed outside of normal business hours, please use the following procedure below to reach one of our “on-call”service personnel:

  • Call our toll-free phone number at (866) 927-4777, or if local please call (509) 927-4777.
  • Once you hear our auto-attendant, select option 1 to reach one of our on-call technicians.
  • After the greeting, please leave a voice message with your name, the name of your agency or company, your contact number, and a brief description of the issue.
  • One of our technicians will return your call within 30 minutes or less in most cases.
  • We will discuss your technical issues over the phone to determine if a response is needed.
  • If a response is needed, our technician will make every effort to be onsite within the next 4 hours or less.

VALUE

For those customers (large or small) who require service on a regular basis and would like to save money, we offer the option of benefiting from an annual maintenance agreement. This option allows you to leverage our time at a significantly discounted rate and obtain priority access to our services. This also helps you to budget your maintenance costs over the course of an entire year and avoid the unexpected and sometimes costly service call. We utilize a flexible model which can be paid annually upon contract execution, or broken down into twelve monthly payments. We have plans to suit most budgets and requirements. Currently, we have many of our Public Safety and Government clients on contract. In most cases, these customers have been subscribed to our services for years.

To find out more about the details of our maintenance and service offerings, please feel free to email us at admin@www.valencemct.com and we will send you our maintenance agreement information sheet.

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VALUE

For those customers (large or small) who require service on a regular basis and would like to save money, we offer the option of benefiting from an annual maintenance agreement. This option allows you to leverage our time at a significantly discounted rate and obtain priority access to our services. This also helps you to budget your maintenance costs over the course of an entire year and avoid the unexpected and sometimes costly service call. We utilize a flexible model which can be paid annually upon contract execution, or broken down into twelve monthly payments. We have plans to suit most budgets and requirements. Currently, we have many of our Public Safety and Government clients on contract. In most cases, these customers have been subscribed to our services for years.

To find out more about the details of our maintenance and service offerings, please feel free to email us at admin@www.valencemct.com and we will send you our maintenance agreement information sheet.

CLIENT TESTIMONIALS

"Dear Valence;
I wanted you to know that in my view you have worked hard for Idaho County and have always fulfilled my expectations.  I appreciate the on-going assistance.  I value our relationship, the friendly, responsive, courteous and professionalism the Valence folks always exhibit when I have questions or just want to discuss something.  That includes everyone I’ve interacted with.  One other reason I like you guys- broad
picture, client interest, customer service and willingness to collaborate. Valence has consistently provided Idaho County with outstanding product options, clear budgetary choices and excellent service
and support for both our PSAP-911 call center and the courthouse administrative telephone system needs.  I sincerely appreciate the solution-oriented approach the Valence team brings to the table, as well as the dependable technical expertise the staff always provides.  Great people, great service and very glad to recommend!
So thank you very much!"

 

Jerry Zumalt, Coordinator
Idaho County Courthouse

"Good morning Valence,
Thank you so much for your assistance with our downed radios. As of this morning, the radios are still working correctly. We appreciate your timely service!
Have a great day."

 

Angie Ford, Lead Dispatcher
Durham School Services

"Valence,
Thanks again for stopping by today and answering our questions regarding the radios.

Please let this communication be my official request to you that we proceed with the ordering of the 60
radios. Invoice us for the full amount at your convenience.

Thanks again for your great service to the KROC Center!"

 

Major Ben Markham, Executive Director
The Salvation Army Ray & Joan Kroc Center

“Valence Communications is the sole service provider for the Latah County Sheriff’s Office (Idaho).  The Public Safety Communications System which they help maintain provides service to over fifteen different Public Safety Agencies.  Using their extensive knowledge of multiple communications systems and methods, they helped us tailor a system that worked best for our needs.  They are professional and made sure all of our plans were well thought out and capable of “plug and play”.
Valence recently assisted this office in a $305K system upgrade to our dispatch center by installing the Zetron MAX E9-1-1 Call Taking and Radio Dispatch systems.  They listened closely to our desires, made excellent recommendations and then took our aggressive timeline and got the project completed on schedule.  If you are considering using Valence Communications, I wouldn’t hesitate to recommend them, no matter the scale of the project.”

 

Mark Rosen, Latah County Sheriff's Office