SMS TERMS & CONDITIONS

Effective Date: 1 JAN 2026

These SMS Terms & Conditions apply to SMS/MMS text messages sent by Valence Inc. dba Valence Mission Critical Technologies (“Valence,” “we,” “our,” or “us”).

Program Description

Valence uses SMS/MMS text messaging for customer care, account-related updates, service ticket updates, technician arrival or scheduling updates, project coordination, support follow-ups, and Business SMS testing or demonstration communications.

​Opt-In Consent

By providing your mobile number and consenting to receive SMS/MMS messages from Valence, you agree to receive text messages from Valence Mission Critical Technologies at the mobile number provided. Consent may be provided through a signed paper form, PDF or electronic form, verbal consent by phone or in person, or other documented opt-in method. Consent to receive SMS/MMS messages is not a condition of purchase.

Message Frequency

Message frequency varies based on customer activity, service requests, account updates, project coordination, support tickets, or other business communications.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message. After you reply STOP, we may send a confirmation message and will stop sending SMS/MMS messages to that mobile number unless you provide consent again.

Help Instructions

You may reply HELP for assistance. You may also contact Valence Mission Critical Technologies at:

Phone: 509-927-4777

Email: admin@valencemct.com

​Supported Carriers

SMS/MMS delivery is subject to mobile carrier network availability. Mobile carriers are not liable for delayed or undelivered messages.

​Privacy

Your privacy is important to us. Please review our SMS Privacy Policy.

Prohibited Use

SMS/MMS messaging from Valence should not be used for emergencies, dispatching emergency services, transmitting sensitive regulated information, payment card information, passwords, or other highly sensitive information unless expressly authorized through an approved secure workflow.

Changes to These Terms

We may update these SMS Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

Valence Inc. dba Valence Mission Critical Technologies PO Box 966Otis Orchards, WA 99027

Phone: 509-927-4777

Email: admin@valencemct.com